Refund Policy

Last updated: 21 August 2026

This Policy explains when money is returned to you on LeadHub. It forms part of our Terms & Conditions.

1. Wallet top-ups

Money you add to your wallet is held for you to spend on the Platform. Because it has not yet been spent, an unspent balance can be returned to your original payment method on request, subject to identity verification and any gateway charges. Write to our support team to request this.

Wallet balances do not expire and do not earn interest.

2. Purchased Leads

Unlocking a Lead delivers the contact details immediately. For that reason a purchase is not refundable simply because you changed your mind, or because the contact did not reply, was not interested, or did not buy from you. We sell access to contact information; we do not sell an outcome.

When we do refund a purchased Lead

You may report a Lead within the reporting window shown on your purchase. We refund in full where we uphold a report on grounds including:

• The phone number is invalid, disconnected, or does not exist.
• The contact details are fabricated or belong to someone else.
• The Lead duplicates one you already purchased on this Platform.
• The Lead is in a materially different category or location from the one listed.
• The contact confirms they never enquired about anything of the kind.

Refunds are credited to your Platform wallet, usually within two working days of the report being upheld. Where the Lead was included in a subscription plan quota, the quota slot is returned instead, since no money was charged.

When we do not refund

• The contact answered but was not interested.
• The contact asked you not to call again.
• The reporting window has closed.
• You purchased the Lead knowing what it contained and simply changed your mind.
• The report is one of a pattern we have found to be unsupported.

3. Subscription plans

Plans are billed in advance for a fixed period. If you cancel, your access continues until the end of the period you have paid for; we do not refund part of a period. Included Leads do not carry over to the next period.

If a plan is unusable for a sustained period because of a fault on our side, contact us and we will extend the period or refund proportionately.

4. If you disagree with a decision

If a report is rejected and you believe that was wrong, you may raise a dispute from your account. A different member of our team reviews it. We respond within the timeframe shown when you open the dispute.

5. Chargebacks

Please contact us before raising a chargeback with your bank. A chargeback raised without first contacting us may result in your account being suspended while it is investigated.

6. Contact

Refund questions: support@example.com
Unresolved complaints: Dream Blend Solutions Private Limited, info@dreambspl.com